maxein88 Privacy Policy: How We Handle Your Account Data
At maxein88, your account data is handled with clear purpose — we collect only what is needed to keep your account running, process your wallet activity through GoPay and ShopeePay, and deliver support when you need it. This policy tells you exactly what we collect, why we collect it, and the choices available to you as a member in Indonesia where local law permits.
Account Data Transparency
GoPay & ShopeePay Context
Your Access Rights
Indonesia-Local Support
POLICY SCOPE AND BASIS
What This Policy Covers and How It Works
This privacy policy applies to all account activity conducted through maxein88, including account registration, login, wallet funding via GoPay or ShopeePay, game session records, and any messages exchanged with our support team. We collect information you provide directly — your registration details, contact information, and payment method identifiers — as well as activity data generated when you use the platform, such as session logs and transaction records tied to your account wallet. We do not sell your personal data to third parties. Information shared with payment processors like GoPay and ShopeePay is limited to what those services require to complete a transaction; their own privacy terms govern how they handle it on their end. Data retention follows the period required to maintain your account in good standing and to meet applicable legal obligations in the regions where this service operates. If you have questions about specific data points held on your account, the steps to review them are outlined in the Your Rights section below. Availability of this service and the rights described here depend on local law and eligible regions.
GoPay
Transaction references linked to GoPay deposits are stored in your account wallet history. The data shared with GoPay is limited to what is needed to complete the top-up.
ShopeePay
ShopeePay funding activity is logged against your account for reconciliation. ShopeePay's own terms cover how they process payment data on their side.
Account Wallet
Your wallet balance and transaction history are accessible from your account dashboard after login. These records reflect confirmed transactions only.
Session Logs
Login times, device type, and session duration are recorded to support account security. You can request a summary of recent session activity through our support channel.
INSIDE AND OUTSIDE COVERAGE
Where This Policy Applies
Understanding exactly where this policy reaches — and where it does not — helps you make informed decisions about your account. The table below outlines the four main areas and how each is treated under this policy.
Account Access
Login activity, registration details, and account settings are covered in full. We hold these records to maintain account integrity and respond to your support requests.
Transactions
Wallet top-ups, game credits, and payout records within your account are within scope. Payment processors handle their own data independently under their own terms.
Site Content
Game logs, browsing paths, and preferences recorded while you are logged in are covered. Anonymous browsing before login generates minimal data and is not linked to your profile.
Third-Party Services
External services — including GoPay, ShopeePay, and any linked provider — operate under their own privacy terms. We limit what we share to what each service needs to function.
MEMBER ACCESS RIGHTS
Actions You Can Take Under This Policy
You have concrete options when it comes to the personal data tied to your maxein88 account. Reviewing your records is the starting point: after login, your account dashboard shows transaction history, wallet movements, and the contact details we hold on file. If any detail is incorrect — a registered email, a linked mobile number, or a payment identifier — you can update it directly in the account settings page without contacting support. For questions that go beyond self-service — such as asking what data exists beyond the dashboard view, or requesting that records be removed after account closure — our support team handles these by direct message. Response times depend on request complexity, but every inquiry is acknowledged. Where local law grants additional rights around data portability or formal deletion requests, we follow the process required for eligible regions.
Review Your Records
Log in and open the account dashboard to see your wallet history, session log, and registered details — no support request needed for standard account data.
Correct Account Details
Navigate to account settings to update your registered email, mobile number, or payment method details. Changes take effect immediately after verification.
Raise a Privacy Question
Send your question through the support channel listed on this page. Include your registered account identifier so we can locate the relevant records.
Request Data Support
For formal requests — data summaries, post-closure deletion, or portability — contact support with your account reference. Availability depends on local law and eligible regions.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions and data requests are handled through the channels below. For the fastest response on account-specific queries, have your registered email or account identifier ready before you reach out.
Live Chat
Open the chat widget from your account dashboard to ask about data held on your account or to start a correction request. Available to logged-in members.
Email Support
Send detailed privacy inquiries — including formal data requests — to our support email address listed in the account help section. We confirm receipt of every message.
Account Help Center
The help section inside your account covers common privacy questions, the steps to update personal details, and what to include when submitting a data request.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, and Account Security
Security and data handling practices at maxein88 are built around what your account actually needs — not blanket collection. Here is how each area works in practice.
Data Storage
Account data is stored on systems with access restricted to operations that require it. We do not share account-level details beyond what payment processors need per transaction. Retention periods are tied to account status and applicable legal obligations in eligible regions.
Cookies and Session Tracking
We use session cookies to keep you logged in and to remember your language and region preference. Analytics cookies, if active, record aggregate browsing patterns — not personally identifiable details. You can manage cookie preferences through your browser settings.
Account Security
Login activity is monitored against your registered device and location pattern. Unusual access attempts trigger a verification step. You can review recent login records from the security section of your account dashboard after login.
Policy Updates
When this policy changes, the updated version is published at maxein88/privacy-policy/ and the revision date is noted at the top of the page. Continued use of the account after a policy update indicates acceptance of the revised terms, subject to local law.
COMMON PRIVACY QUESTIONS
Privacy Policy Questions Answered
These are the questions members ask most often about how their data is handled at maxein88.
What personal data does maxein88 collect when I register?
Registration captures the details you enter — your email address, mobile number, and any identity verification information required for your account type. We also record the date and device used at registration. You can review what is stored in your account dashboard after login.
Does maxein88 share my data with GoPay or ShopeePay?
We pass only the transaction references needed to complete a deposit or withdrawal to GoPay or ShopeePay. We do not share your full account profile. Each payment provider operates under its own privacy terms, which cover how they handle that transaction data on their end.
How do I correct wrong information on my account?
Log in and go to account settings to update your registered email, mobile number, or linked payment details. If a field is locked for editing, contact support through live chat with your account identifier — our team can process the correction after identity confirmation.
Can I request that my account data be deleted?
Yes. After account closure, you can submit a deletion request through our support email. We will confirm what records can be removed and what must be retained under applicable legal obligations. Processing timelines depend on the nature of the request and local requirements.
How long does maxein88 keep my account records?
Active account records are held for as long as your account remains open. After closure, retention follows the minimum period required by applicable law in eligible regions. Transaction records tied to GoPay or ShopeePay activity are part of this retention window.
Who do I contact if I have a privacy complaint or a formal data request?
Send your request to the support email listed in the account help center, or use live chat for faster acknowledgment. Include your registered account identifier and a clear description of your request. Every submission is confirmed, and formal requests are handled in line with local law where it applies.
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